We use fully approved contractors to carry out all repairs and we continuously monitor them to ensure a prompt, high quality and value for money service. A tenant satisfaction survey is carried out by an external agency – Tenant Participation Advisory Services (TPAS) on a quarterly basis. We aim to pre & post inspect 10% of all completed repairs, which helps us monitor your satisfaction with the service and continue to make improvements wherever possible.
We attempt to use local contractors when possible and rotate the use of these to allow for an even spread of work.
G.E.S U.K Ltd
MCN Scotland Ltd
Scotia Plumbing & Heating
Saltire Management Ltd
Mitchell Drainage and Waste Services Ltd
MTS Drainage Solutions Ltd
Colin McFadyen Plasterer
There are various other contractors that we get to carry out work but our main contractors are listed above.