49 Wellhouse Crescent,
Monday – Thursday - 9am to 5pm
Friday - 9am to 4:30pm
Please note that our office will be closed for training purposes on certain dates throughout 2023 / 2024.
Tel: 0141 781 1884 (office hours)
Emergency: 0800 595 595
Fax: 0141 781 1885
Customer Service Statement
[More information available here]
- We will answer all incoming calls within 10 rings.
- We’ll respond to your letters, faxes, emails, and social media enquiries within 5 working days.
- We’ll respond to your telephone enquiries the same day as they’re received.
- If for any reason this isn’t possible and we need more time to investigate, we’ll let you know within that time period.
- If you want a face to face appointment, a time and date will be offered. We aim to see you within 1 week of enquiry or explain why if we cannot.
- We will communicate with you in a professional manner at all times.
- Staff will provide their contact details on all correspondence issued by letter and email.
- Staff have voicemail and you may leave a message.