Fantastic Results in Our New Tenant Satisfaction Survey

We are delighted to share the results of our latest Tenant Satisfaction Survey.

As a community-based housing association, it is very important for us to understand what matters to our tenants. We want to provide high-quality services that meet your needs and go beyond expectations. This survey helps us learn what we are doing well and where we can improve.

The survey was carried out in November 2025. The results show a huge improvement compared to our last survey in June 2024. Even better, Wellhouse now scores well above the Scottish average in almost every area.

Outstanding results

Some of our key results include:

Overall satisfaction with our service: increased from 80.7% to 93.69%
Keeping tenants informed: increased to an amazing 99.37%
Opportunities to take part in decisions: increased to 98.74%
Satisfaction with the quality of homes: increased from 78% to 94.01%
Value for money of rent: increased from 75.3% to 91.8%
Neighbourhood management: increased from 75.3% to 94.64%

In all these areas, our results are well above the Scottish average, which shows the positive impact of our work. We are incredibly proud of these results and are determined to keep this positive trend going.

What tenants told us

The survey also gave us helpful insight into what matters most to our tenants:

96.7% were satisfied with customer care during their last contact
96% feel their neighbourhood is a good place to live
98% feel safe during the day and 97% at night
The top priorities are repairs, planned maintenance and affordable rents

Most contact with us is about repairs, and we know this is an area that really matters. While satisfaction with repairs has improved, tenants told us that getting repairs right first time, speed and quality remain important areas for further improvement.