In April 2025 you will receive a “ To do” on your Universal Credit online account asking you to confirm that your rent increased from April 2025.
You must complete this “to-do” to report your new rent charge. Your rent increase cannot be reported until 1st of April 2025.
If you do not report your rent increase you may be paid less housing costs than you are entitled too.
Step one: Confirm your rent has changed from 1st of April 2025
Step 2: Confirm how much your new rent charge is from 1st of April 2025
The information can be found on your rent increase letter or by calling us on 0141 781 1884. All Wellhouse tenants are charged monthly rent.
Step 3: Confirm service charges
Wellhouse tenants do not have any service charges. You should enter £0.00
Step 4 – Confirm all changes and submit.
What if I do not have an online account?
If you do not have an online UC account, you can call the UC helpline on or after the 1st of April 2025 to report your changes by phone.
Universal Credit helpline
Telephone: 0800 328 5644
Textphone: 0800 328 1344
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644 Monday to Friday, 8am to 6pm