As the holiday season approaches, we understand that many tenants may be facing financial challenges. However, it is important to remember that rent is still due, even during the holidays. Missing rent payments can lead to serious consequences.

How to Pay Your Rent:

  • Direct Debit – the most convenient method of payment
  • Standing Order
  • Allpay card at various pay-points and post offices displaying the PayPoint logo.
  • Via the internet at and selecting “Make a Payment”
  • By Telephone – call 0844 557 8321, enter the reference number from your Allpay card and follow the instructions (or call this office on 781 1884 for a note of your reference number). This service is available 24 hours a day, 7 days a week.
  • Cash, Card or Cheque at our office during office hours
  • Internet Banking: Wellhouse Housing Association / Sort Code: 82 64 28 / Account Number: 40086946
  • Allpay App – The app is available to download for free from Apple or Android smartphones. Visit for more information.
  • Text Messaging – Use your Allpay card and Debit card to register at

Early Payment Option

If you choose to pay in the office with cash or card or call the office to pay by card then to avoid any potential stress during the holidays, you can pay your rent early. We close our offices on Friday, 22 December at 1:00 PM.