Thanks to everyone who took part in my recent research study. I received a total of 62 responses, from the 508 people that were invited to take part – a 12% return rate which is encouraging.

The aim of choice based letting, as opposed to more standard policies (i.e Housing Officers allocating using a points system) is to empower housing applicants to make their own housing choices and offer greater transparency. My objective was therefore to use the responses to get a really good understanding about how tenants and applicants experience our Choice Based Letting system, just in time for us to begin our policy review at the end of the year.

Jennifer BarrowSignificantly, my research found that the community finds it difficult to access, that it’s considered to be poorly managed by the Housing Association, ineffective at addressing applicants’ housing needs, lacking transparency and there were feelings that some groups are disadvantaged through the system – all of which is conflicting to the intentions of a good Choice Based Letting system.

We recognise that the accessibility and satisfaction of our tenants and applicants is of paramount importance, and will therefore be using these findings to consider a new allocations format, which we’re hoping we’ll be ready to roll out in time for the next financial year.

If you weren’t able to take part but have a comment to make or wish to highlight something ahead of the policy review please do so by contacting any member of our reception or housing team – we’ll be happy to receive any feedback. Alternatively, if you’re interested to read the full report (this research formed the basis of my Masters Thesis) a copy of this can be requested from our office.