People can now access the most up-to-date benefits and support information via their smart phones using WhatsApp.

The automated “chatbot” service, which can be accessed by sending ‘Hi’ in a WhatsApp message to 07860 064 422, has been launched to help combat the spread of incorrect information and to make the correct information easily accessible.

For employment, business and benefit information you should select option 5. Please note the service is for information only, your messages will be answered by an automated chatbot. If you need to contact DWP you should do so using the usual method of contact. 

DWP is one of the first government departments to provide information via the WhatsApp service which includes information on benefits support available, how to check if you are eligible and how to apply.

If you require further information or support please contact out Income Advice Officer Laura Reilly on 0141 7811884 Mon to Thurs 9am to 5pm and Fri 9am to 4.30pm.

Further information can be found by visiting 

Useful Support Link

Citizen’s Advice Helpline Scotland – 0800 028 1456 Monday to Friday 9am to 5pm.